Getting help
How to reach a person, how AI is used on this course, what is kept about you, and where accessibility stands today.
Contacting an instructor
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A support address has not been published yet. Until it is, use the report form at the bottom of this page; instructors read those reports.
How AI is used here
- An AI model reads what you write in coaching activities and answers with feedback. It is one reader's view, not a mark and not a fact-check.
- When the model cannot be reached, a built-in coach answers instead. That answer is always labelled as the built-in coach, so you always know whether a model was involved.
- Nothing on this course tests, runs or deploys your project on your behalf without telling you. Anything described as verified is something you verified yourself.
- AI can be wrong, including confidently wrong. The course teaches you to check its work rather than trust it.
What is stored about you
- Your account details: the email address you signed up with, and a display name if you set one.
- Your course work: progress, answers, prompts, projects, reviews and reports you write.
- Only you and instructors can read your work. Other learners cannot, unless you deliberately publish a project or portfolio page.
- What you write in coaching activities is sent to the AI provider to produce feedback. Do not paste private information about other people into those boxes.
Accessibility of this course
This course is built to WCAG 2.2 AA as a target, and it is designed for screen reader and keyboard use first. We do not claim it is free of accessibility barriers: that claim would need testing we cannot do on your behalf, on your set-up. If something is hard or impossible to use, tell us using the form below and it will be treated as a fault in the course, not a fault in you.
The toolkit holds the checklists and glossary used throughout the course.